Epic Implementation for a Community Health Organization

Case study · Health technology implementation

Making an EHR transition operationally ready.

An electronic health record transition touches every part of care delivery. MAPA helped coordinate the operational work around data migration, training, workflows, and go-live support.

The challenge

Many connected workstreams. One go-live.

Clinical data, appointment conversion, interfaces, staff readiness, and issue resolution all had to come together while patient care continued. Each stream depended on timely decisions from clinical, operational, and technical teams.

Chart readiness

Organize validation and abstraction around information care teams would need in Epic.

Workflow readiness

Connect training and access requirements to the roles and tasks of staff and providers.

Go-live coordination

Keep dependencies, decisions, and emerging issues visible across teams.

The approach

Explore the implementation phases

Open each phase to see how operational coordination supported the transition.

01 · Prepare

Bring migration, training, interfaces, and clinical workflows into a shared operating plan.

Clarify owners, milestones, and dependencies.
Align clinical and technical teams around decisions.
Track risks and open questions in a consistent cadence.

02 · Validate

Structure review of migrated information around how care teams will use it.

Define review scope and criteria.
Coordinate assignments and feedback.
Surface gaps for resolution before launch.

03 · Launch and stabilize

Keep operational issues moving when new workflows meet day-to-day patient care.

Coordinate issue intake and escalation.
Prioritize issues affecting care delivery.
Follow through on ownership and resolution.

Client identity and operational details have been omitted.